When we talk about agile project management we don’t only talk the talk, we walk the walk:

Depending on project- and customer requirements our teams are able to work according to SCRUM as well as KANBAN principles. Our entire team is SCRUM certified  and if desired will assimilated seamlessly in your project workflows. Therefore, you can be assured that a professional team of developers and project managers will be at your disposal.

As a service-oriented web agency, an ITIL Service Desk is common practise for us. ITIL is the most widely accepted approach to IT service management in the world. The Service Desk takes over when contracts are signed and services implemented and in place. From that moment onwards, a smooth exchange of information between our clients and webcuisine needs to be defined. We guarantee a central point of contact for all our customers to ensure availability at all agreed times.

Additionally, the continuous support and maintenance should be agreed by signing a Service Level Agreement (SLA). The SLA defines different parameters: amongst others service description, mutual responsibilities, service hours and availability or service performance. The key criteria for any information to be contained within an SLA is that it must be measurable to give our customer the ability to monitor the respective services.

We stick to our quality promise - ISO 9001 certified

Quality is of high importance when it comes to the development of software. For that reason, an effective quality management should be implemented to guarantee the success of software development projects. Webcuisine is one of the first companies that got certified according to ISO 9001:2015  standards.

Our team is committed to a continuous improvement process. Feedback and comments from our customers, partners and colleagues will directly be documented and considered in our improvement processes. Regularly-occurring reviews and workshops assure that the quality of our working results and customers satisfaction are permanently in a focus. All value-adding services will be mapped by explicit, efficient and agile processes: All processes and workflows are summarized and documented in our quality management handbook based on wiki. This ensures transparency for all employees.

“We are proud to finally receive the ‘ISO 9001:2015 certificate because it’s an acknowledgement of our work and efforts during the last months. Acting flexible and also being able to rely on standardised workflows and processes, puts us in a great position to ensure high quality standards. And this is of course of high importance for our customers.”  (Sascha Matthias Kulawik, Managing director of  webcuisine GmbH & Co. KG)

ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify. The certificate is valid for three years.