When we talk about agile project management we don’t only talk the talk, we walk the walk:
Depending on project- and customer requirements our teams are able to work according to SCRUM as well as KANBAN principles. Our entire team is SCRUM certified and if desired will assimilated seamlessly in your project workflows. Therefore, you can be assured that a professional team of developers and project managers will be at your disposal.
As a service-oriented web agency, an ITIL Service Desk is common practise for us. ITIL is the most widely accepted approach to IT service management in the world. The Service Desk takes over when contracts are signed and services implemented and in place. From that moment onwards, a smooth exchange of information between our clients and webcuisine needs to be defined. We guarantee a central point of contact for all our customers to ensure availability at all agreed times.
Additionally, the continuous support and maintenance should be agreed by signing a Service Level Agreement (SLA). The SLA defines different parameters: amongst others service description, mutual responsibilities, service hours and availability or service performance. The key criteria for any information to be contained within an SLA is that it must be measurable to give our customer the ability to monitor the respective services.